The glitch I had in printing was that I was unable to cancel a bad print job from the printing queue. It simply sat in front of the queue of print jobs without being printed or deleted. I am running Windows XP Professional, however, this experience may happen on all Windows operating systems.
The reason for this glitch is that the print manager was not able to delete the spooler file caching the print job. Therefore, the solution is to remove the print job manually.
1. Locate the print job under the print spooler directory. It’s usually under
%SystemRoot%\SYSTEM32\SPOOL\PRINTERS
where %SystemRoot% is the installation directory of Windows OS.
2. You can find the files according to time stamp and size, and try to delete them, however, it usually doesn’t work because there is a lock on these files by the “Print Spooler” service.
3. Click “Control Panel” -> “Administrative Tools” -> “Services” and find “Print Spooler”. The “Status” column shows “Started”. Right click the service to “Stop” it.
4. Leave the “Services” open and go back to the directory in Step 1 to delete those files.
5. Go back to the “Services” windows and right click the “Print Spooler” service to “Start” it again.
Now happy printing again!
March 21, 2007 at 6:43 am
Thanks for the tip. This happens to me all the time!
March 21, 2007 at 12:41 pm
My pleasure. This is a good way to document tips for myself too.
April 16, 2008 at 5:05 am
I am facing the same problem. I tried your solution but when I stop the services it shows an error message
“Could not stop the Print Spooler service on Local Computer.
Error 5: Access is Denied “.
By the way user is connetced with a domain and using its local printer.
April 16, 2008 at 6:02 am
Do you have admin rights?
May 7, 2008 at 11:22 pm
if you get that, then you need to perform the above mentioned changes ON the computer to which the printer is attached, or the local File & Printer sharing server. otherwise it will not work
stop spooler, find spool\printers folder, delete all files in said folder, restart spooler process.
January 17, 2009 at 3:13 am
OMFG, I’ve been fighting this problem for weeks and I finally thought it’s time to fix it.
I’m running vista home and the solution works great.
Cheers.
May 22, 2010 at 4:05 pm
Thx alot! Its perfect! ha ha 😀
im too lazy to restart the computer and sometimes it doesnt work..
August 8, 2010 at 4:41 am
Many thanks for the tip! It helped me to get my HP printer working again.
August 30, 2010 at 9:04 am
problem not sul ple send solution
September 21, 2010 at 8:20 pm
Thanks! Huge help!!
October 11, 2010 at 4:27 am
THANK you sooo much!! I was getting SO frustrated because I didn’t understand WHY there was a “cancel” option on printing a document when it wouldn’t even work!
And again. Thank you VERY much. This worked like a charm! 😀
December 12, 2010 at 10:46 pm
Thanks so much! I was sceptical about this because it seemed too straight-forward, but it worked! Thanks!!!
February 3, 2012 at 8:17 am
i HAVE BEEN STRUGGLING FOR YEARS TO SORT THIS PROBLEM OUT. PREVIOUSLY MY it COUSIN SORTED OUT. NOW i DID IT MYSELF. THANKS
February 9, 2012 at 1:52 am
I can’t get this to work on windows 7, I get “error processing command” or “spool not activated”.
Any ideas as to how to fix this?
August 28, 2012 at 11:20 am
Thank you very much. It worked.
August 28, 2012 at 6:51 pm
Thought this would work, but my laptop has other ideas. The files are removed from the print queue dialog box but remain in the little printer icon stating 2 print jobs pending. Appreciate the try though!
December 2, 2012 at 9:28 pm
You are AWESOME. Thanks so much!!!!!
March 1, 2013 at 9:03 am
it’s realy worked.thanks.
July 10, 2013 at 4:30 am
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